chatbot market size was estimated at US$ 5,132.85 million in 2022 it is predicted to grow at a CAGR of 23.34% from 2023 to 2032 to reach around US$ 41,821.35 million by the end of 2032.
The chatbot market report offers an exclusive study of the present state expected at the market dynamics, opportunities, market scheme, growth analysis and regional outlook. The report presents energetic visions to conclude and study the market size, market aspiration, and competitive environment. The research also focuses on the important achievements of the market, research & development, and regional (country by country) growth of the leading vendors operating in the market
The study offers intricate dynamics about different aspects of the global chatbot market, which aids companies operating in the market in making strategies development decisions. The study also elaborates on remarkable changes that are highly anticipated to configure growth of the global chatbot market during the forecast period. It also includes a key indicator analysis that highlights growth prospects of this market and approximate statistics related to growth of the market in terms of value (US$ Mn) and volume (tons).
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Report Scope of the Chatbot Market
| Report Coverage | Details |
| Market Size in 2022 | USD 5,132.85 million |
| Revenue Forecast by 2032 | USD 41,821.35 million |
| Growth rate from 2023 to 2032 | CAGR of 23.34% |
| Base Year | 2022 |
| Forecast Period | 2023 to 2032 |
| Market Analysis (Terms Used) | Value (US$ Million/Billion) or (Volume/Units) |
| Regions Covered | North America, Europe, Asia Pacific, Latin America, Middle East & Africa |
| Companies Covered | [24]7.ai, Inc.; Acuvate; Aivo; Artificial Solutions; Botsify Inc.; Creative Virtual Ltd.; eGain Corporation; IBM Corporation; Inbenta Technologies Inc.; Next IT Corp.; Nuance Communications, Inc. |
This study covers an elaborate segmentation of the global chatbot market, along with important information and a competition outlook. The report mentions company profiles of players that are currently influence the global chatbot market, wherein various developments, expansions, and winning strategies practiced and execute by leading players have been presented in detail.
Chatbot Market Segmentations:
| By Offering | By Type | By Medium |
| Solution
Services |
Standalone
Web-based Messenger-based/Third Party |
Contact Centers
Websites Social Media Mobile Applications |
| By Business function | By Application | By Vertical |
| IT Services
HR Services Sales & Marketing Finance |
Customer Services
Branding & Advertising Personal Assistance Data Privacy & Compliance Payment Processing Others |
Healthcare
Retail & E-commerce BFSI Media & Entertainment Travel & Tourism Transportation & Logistics Others |
Research Methodology
The research methodology acquire by analysts for assemble the global chatbot market report is based on detailed primary as well as secondary research. With the help of in-depth insights of the market-affiliated information that is obtained and legitimated by market-admissible resources, analysts have offered riveting observations and authentic forecasts for the global market.
During the primary research phase, analysts interviewed market stakeholders, investors, brand managers, vice presidents, and sales and marketing managers. Based on data obtained through interviews of genuine resources, analysts have emphasized the changing scenario of the global market.
For secondary research, analysts study numerous annual report declaration, white papers, market association declaration, and company websites to obtain the necessary understanding of the global chatbot market.
TABLE OF CONTENT
Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Vertical Procurement Analysis
4.3.2. Sales and Distribution Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. COVID 19 Impact on Chatbot Market
5.1. COVID-19 Landscape: Chatbot Industry Impact
5.2. COVID 19 – Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
Chapter 6. Market Dynamics Analysis and Trends
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
Chapter 7. Competitive Landscape
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
Chapter 8. Global Chatbot Market, By Offering
8.1. Chatbot Market, by Offering, 2023-2032
8.1.1. Solution
8.1.1.1. Market Revenue and Forecast (2020-2032)
8.1.2. Services
8.1.2.1. Market Revenue and Forecast (2020-2032)
Chapter 9. Global Chatbot Market, By Type
9.1. Chatbot Market, by Type, 2023-2032
9.1.1. Standalone
9.1.1.1. Market Revenue and Forecast (2020-2032)
9.1.2. Web-based
9.1.2.1. Market Revenue and Forecast (2020-2032)
9.1.3. Messenger-based/Third Party
9.1.3.1. Market Revenue and Forecast (2020-2032)
Chapter 10. Global Chatbot Market, By Medium
10.1. Chatbot Market, by Medium, 2023-2032
10.1.1. Contact Centers
10.1.1.1. Market Revenue and Forecast (2020-2032)
10.1.2. Websites
10.1.2.1. Market Revenue and Forecast (2020-2032)
10.1.3. Social Media
10.1.3.1. Market Revenue and Forecast (2020-2032)
10.1.4. Mobile Applications
10.1.4.1. Market Revenue and Forecast (2020-2032)
Chapter 11. Global Chatbot Market, By Business function
11.1. Chatbot Market, by Business function, 2023-2032
11.1.1. IT Services
11.1.1.1. Market Revenue and Forecast (2020-2032)
11.1.2. HR Services
11.1.2.1. Market Revenue and Forecast (2020-2032)
11.1.3. Sales & Marketing
11.1.3.1. Market Revenue and Forecast (2020-2032)
11.1.4. Finance
11.1.4.1. Market Revenue and Forecast (2020-2032)
Chapter 12. Global Chatbot Market, By Application
12.1. Chatbot Market, by Application, 2023-2032
12.1.1. Customer Services
12.1.1.1. Market Revenue and Forecast (2020-2032)
12.1.2. Branding & Advertising
12.1.2.1. Market Revenue and Forecast (2020-2032)
12.1.3. Personal Assistance
12.1.3.1. Market Revenue and Forecast (2020-2032)
12.1.4. Data Privacy & Compliance
12.1.4.1. Market Revenue and Forecast (2020-2032)
12.1.5. Payment Processing
12.1.5.1. Market Revenue and Forecast (2020-2032)
12.1.6. Others
12.1.6.1. Market Revenue and Forecast (2020-2032)
Chapter 13. Global Chatbot Market, By Vertical
13.1. Chatbot Market, by Vertical, 2023-2032
13.1.1. Healthcare
13.1.1.1. Market Revenue and Forecast (2020-2032)
13.1.2. Retail & E-commerce
13.1.2.1. Market Revenue and Forecast (2020-2032)
13.1.3. BFSI
13.1.3.1. Market Revenue and Forecast (2020-2032)
13.1.4. Media & Entertainment
13.1.4.1. Market Revenue and Forecast (2020-2032)
13.1.5. Travel & Tourism
13.1.5.1. Market Revenue and Forecast (2020-2032)
13.1.6. Transportation & Logistics
13.1.6.1. Market Revenue and Forecast (2020-2032)
13.1.7. Others
13.1.7.1. Market Revenue and Forecast (2020-2032)
Chapter 14. Global Chatbot Market, Regional Estimates and Trend Forecast
14.1. North America
14.1.1. Market Revenue and Forecast, by Offering (2020-2032)
14.1.2. Market Revenue and Forecast, by Type (2020-2032)
14.1.3. Market Revenue and Forecast, by Medium (2020-2032)
14.1.4. Market Revenue and Forecast, by Business function (2020-2032)
14.1.5. Market Revenue and Forecast, by Application (2020-2032)
14.1.6. Market Revenue and Forecast, by Vertical (2020-2032)
14.1.7. U.S.
14.1.7.1. Market Revenue and Forecast, by Offering (2020-2032)
14.1.7.2. Market Revenue and Forecast, by Type (2020-2032)
14.1.7.3. Market Revenue and Forecast, by Medium (2020-2032)
14.1.7.4. Market Revenue and Forecast, by Business function (2020-2032)
14.1.8. Market Revenue and Forecast, by Application (2020-2032)
14.1.8.1. Market Revenue and Forecast, by Vertical (2020-2032)
14.1.9. Rest of North America
14.1.9.1. Market Revenue and Forecast, by Offering (2020-2032)
14.1.9.2. Market Revenue and Forecast, by Type (2020-2032)
14.1.9.3. Market Revenue and Forecast, by Medium (2020-2032)
14.1.9.4. Market Revenue and Forecast, by Business function (2020-2032)
14.1.10. Market Revenue and Forecast, by Application (2020-2032)
14.1.11. Market Revenue and Forecast, by Vertical (2020-2032)
14.1.11.1.
14.2. Europe
14.2.1. Market Revenue and Forecast, by Offering (2020-2032)
14.2.2. Market Revenue and Forecast, by Type (2020-2032)
14.2.3. Market Revenue and Forecast, by Medium (2020-2032)
14.2.4. Market Revenue and Forecast, by Business function (2020-2032)
14.2.5. Market Revenue and Forecast, by Application (2020-2032)
14.2.6. Market Revenue and Forecast, by Vertical (2020-2032)
14.2.7.
14.2.8. UK
14.2.8.1. Market Revenue and Forecast, by Offering (2020-2032)
14.2.8.2. Market Revenue and Forecast, by Type (2020-2032)
14.2.8.3. Market Revenue and Forecast, by Medium (2020-2032)
14.2.9. Market Revenue and Forecast, by Business function (2020-2032)
14.2.10. Market Revenue and Forecast, by Application (2020-2032)
14.2.10.1. Market Revenue and Forecast, by Vertical (2020-2032)
14.2.11. Germany
14.2.11.1. Market Revenue and Forecast, by Offering (2020-2032)
14.2.11.2. Market Revenue and Forecast, by Type (2020-2032)
14.2.11.3. Market Revenue and Forecast, by Medium (2020-2032)
14.2.12. Market Revenue and Forecast, by Business function (2020-2032)
14.2.13. Market Revenue and Forecast, by Application (2020-2032)
14.2.14. Market Revenue and Forecast, by Vertical (2020-2032)
14.2.14.1.
14.2.15. France
14.2.15.1. Market Revenue and Forecast, by Offering (2020-2032)
14.2.15.2. Market Revenue and Forecast, by Type (2020-2032)
14.2.15.3. Market Revenue and Forecast, by Medium (2020-2032)
14.2.15.4. Market Revenue and Forecast, by Business function (2020-2032)
14.2.16. Market Revenue and Forecast, by Application (2020-2032)
14.2.16.1. Market Revenue and Forecast, by Vertical (2020-2032)
14.2.17. Rest of Europe
14.2.17.1. Market Revenue and Forecast, by Offering (2020-2032)
14.2.17.2. Market Revenue and Forecast, by Type (2020-2032)
14.2.17.3. Market Revenue and Forecast, by Medium (2020-2032)
14.2.17.4. Market Revenue and Forecast, by Business function (2020-2032)
14.2.18. Market Revenue and Forecast, by Application (2020-2032)
14.2.18.1. Market Revenue and Forecast, by Vertical (2020-2032)
14.3. APAC
14.3.1. Market Revenue and Forecast, by Offering (2020-2032)
14.3.2. Market Revenue and Forecast, by Type (2020-2032)
14.3.3. Market Revenue and Forecast, by Medium (2020-2032)
14.3.4. Market Revenue and Forecast, by Business function (2020-2032)
14.3.5. Market Revenue and Forecast, by Application (2020-2032)
14.3.6. Market Revenue and Forecast, by Vertical (2020-2032)
14.3.7. India
14.3.7.1. Market Revenue and Forecast, by Offering (2020-2032)
14.3.7.2. Market Revenue and Forecast, by Type (2020-2032)
14.3.7.3. Market Revenue and Forecast, by Medium (2020-2032)
14.3.7.4. Market Revenue and Forecast, by Business function (2020-2032)
14.3.8. Market Revenue and Forecast, by Application (2020-2032)
14.3.9. Market Revenue and Forecast, by Vertical (2020-2032)
14.3.10. China
14.3.10.1. Market Revenue and Forecast, by Offering (2020-2032)
14.3.10.2. Market Revenue and Forecast, by Type (2020-2032)
14.3.10.3. Market Revenue and Forecast, by Medium (2020-2032)
14.3.10.4. Market Revenue and Forecast, by Business function (2020-2032)
14.3.11. Market Revenue and Forecast, by Application (2020-2032)
14.3.11.1. Market Revenue and Forecast, by Vertical (2020-2032)
14.3.12. Japan
14.3.12.1. Market Revenue and Forecast, by Offering (2020-2032)
14.3.12.2. Market Revenue and Forecast, by Type (2020-2032)
14.3.12.3. Market Revenue and Forecast, by Medium (2020-2032)
14.3.12.4. Market Revenue and Forecast, by Business function (2020-2032)
14.3.12.5. Market Revenue and Forecast, by Application (2020-2032)
14.3.12.6. Market Revenue and Forecast, by Vertical (2020-2032)
14.3.13. Rest of APAC
14.3.13.1. Market Revenue and Forecast, by Offering (2020-2032)
14.3.13.2. Market Revenue and Forecast, by Type (2020-2032)
14.3.13.3. Market Revenue and Forecast, by Medium (2020-2032)
14.3.13.4. Market Revenue and Forecast, by Business function (2020-2032)
14.3.13.5. Market Revenue and Forecast, by Application (2020-2032)
14.3.13.6. Market Revenue and Forecast, by Vertical (2020-2032)
14.4. MEA
14.4.1. Market Revenue and Forecast, by Offering (2020-2032)
14.4.2. Market Revenue and Forecast, by Type (2020-2032)
14.4.3. Market Revenue and Forecast, by Medium (2020-2032)
14.4.4. Market Revenue and Forecast, by Business function (2020-2032)
14.4.5. Market Revenue and Forecast, by Application (2020-2032)
14.4.6. Market Revenue and Forecast, by Vertical (2020-2032)
14.4.7. GCC
14.4.7.1. Market Revenue and Forecast, by Offering (2020-2032)
14.4.7.2. Market Revenue and Forecast, by Type (2020-2032)
14.4.7.3. Market Revenue and Forecast, by Medium (2020-2032)
14.4.7.4. Market Revenue and Forecast, by Business function (2020-2032)
14.4.8. Market Revenue and Forecast, by Application (2020-2032)
14.4.9. Market Revenue and Forecast, by Vertical (2020-2032)
14.4.10. North Africa
14.4.10.1. Market Revenue and Forecast, by Offering (2020-2032)
14.4.10.2. Market Revenue and Forecast, by Type (2020-2032)
14.4.10.3. Market Revenue and Forecast, by Medium (2020-2032)
14.4.10.4. Market Revenue and Forecast, by Business function (2020-2032)
14.4.11. Market Revenue and Forecast, by Application (2020-2032)
14.4.12. Market Revenue and Forecast, by Vertical (2020-2032)
14.4.13. South Africa
14.4.13.1. Market Revenue and Forecast, by Offering (2020-2032)
14.4.13.2. Market Revenue and Forecast, by Type (2020-2032)
14.4.13.3. Market Revenue and Forecast, by Medium (2020-2032)
14.4.13.4. Market Revenue and Forecast, by Business function (2020-2032)
14.4.13.5. Market Revenue and Forecast, by Application (2020-2032)
14.4.13.6. Market Revenue and Forecast, by Vertical (2020-2032)
14.4.14. Rest of MEA
14.4.14.1. Market Revenue and Forecast, by Offering (2020-2032)
14.4.14.2. Market Revenue and Forecast, by Type (2020-2032)
14.4.14.3. Market Revenue and Forecast, by Medium (2020-2032)
14.4.14.4. Market Revenue and Forecast, by Business function (2020-2032)
14.4.14.5. Market Revenue and Forecast, by Application (2020-2032)
14.4.14.6. Market Revenue and Forecast, by Vertical (2020-2032)
14.5. Latin America
14.5.1. Market Revenue and Forecast, by Offering (2020-2032)
14.5.2. Market Revenue and Forecast, by Type (2020-2032)
14.5.3. Market Revenue and Forecast, by Medium (2020-2032)
14.5.4. Market Revenue and Forecast, by Business function (2020-2032)
14.5.5. Market Revenue and Forecast, by Application (2020-2032)
14.5.6. Market Revenue and Forecast, by Vertical (2020-2032)
14.5.7. Brazil
14.5.7.1. Market Revenue and Forecast, by Offering (2020-2032)
14.5.7.2. Market Revenue and Forecast, by Type (2020-2032)
14.5.7.3. Market Revenue and Forecast, by Medium (2020-2032)
14.5.7.4. Market Revenue and Forecast, by Business function (2020-2032)
14.5.8. Market Revenue and Forecast, by Application (2020-2032)
14.5.8.1. Market Revenue and Forecast, by Vertical (2020-2032)
14.5.9. Rest of LATAM
14.5.9.1. Market Revenue and Forecast, by Offering (2020-2032)
14.5.9.2. Market Revenue and Forecast, by Type (2020-2032)
14.5.9.3. Market Revenue and Forecast, by Medium (2020-2032)
14.5.9.4. Market Revenue and Forecast, by Business function (2020-2032)
14.5.9.5. Market Revenue and Forecast, by Application (2020-2032)
14.5.9.6. Market Revenue and Forecast, by Vertical (2020-2032)
Chapter 15. Company Profiles
15.1. [24]7.ai, Inc.
15.1.1. Company Overview
15.1.2. Product Offerings
15.1.3. Financial Performance
15.1.4. Recent Initiatives
15.2. Acuvate
15.2.1. Company Overview
15.2.2. Product Offerings
15.2.3. Financial Performance
15.2.4. Recent Initiatives
15.3. Aivo
15.3.1. Company Overview
15.3.2. Product Offerings
15.3.3. Financial Performance
15.3.4. Recent Initiatives
15.4. Artificial Solutions
15.4.1. Company Overview
15.4.2. Product Offerings
15.4.3. Financial Performance
15.4.4. Recent Initiatives
15.5. Botsify Inc.
15.5.1. Company Overview
15.5.2. Product Offerings
15.5.3. Financial Performance
15.5.4. Recent Initiatives
15.6. Creative Virtual Ltd.
15.6.1. Company Overview
15.6.2. Product Offerings
15.6.3. Financial Performance
15.6.4. Recent Initiatives
15.7. eGain Corporation
15.7.1. Company Overview
15.7.2. Product Offerings
15.7.3. Financial Performance
15.7.4. Recent Initiatives
15.8. IBM Corporation
15.8.1. Company Overview
15.8.2. Product Offerings
15.8.3. Financial Performance
15.8.4. Recent Initiatives
15.9. Inbenta Technologies Inc.
15.9.1. Company Overview
15.9.2. Product Offerings
15.9.3. Financial Performance
15.9.4. Recent Initiatives
15.10. Next IT Corp.
15.10.1. Company Overview
15.10.2. Product Offerings
15.10.3. Financial Performance
15.10.4. Recent Initiatives
Chapter 16. Research Methodology
16.1. Primary Research
16.2. Secondary Research
16.3. Assumptions
Chapter 17. Appendix
17.1. About Us
17.2. Glossary of Terms
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